Hybrid Position: The Account Coordinator plays a vital role in supporting the Account Manager and ensuring the smooth operation of client accounts. This position involves handling day-to-day tasks, maintaining email communication, performing data entry and analysis, and managing multiple clients simultaneously. The ideal candidate will be organized, detail-oriented, and communicate well.  

• Daily Task Management: Assist in the day-to-day management of client accounts, ensuring all tasks are completed efficiently and effectively.  

• Email Communication: Handle email correspondence with clients, providing timely and clear responses to inquiries and updates.  

• Data Entry and Analysis: Accurately perform data entry tasks and analyze data to support account management and reporting efforts.  

• Client Coordination: Coordinating activities and communications for multiple clients. 

• Documentation: Maintain organized records of client interactions, transactions, and account changes.  

• Reporting Support: Help prepare reports on account performance and client satisfaction, highlighting key metrics and insights.  

• Team Collaboration: Work closely with Account Managers and other team members to support account-related initiatives and projects.  

• Education: A bachelor's degree in business administration, communications, or a related field is preferred.  

• Experience: 1-2 years in account coordination, customer service, or a similar role.  

• Communication Skills: Strong verbal and written communication skills, capable of interacting professionally with clients.  

• Organizational Skills: Excellent organizational abilities to manage multiple clients and tasks simultaneously.  

• Technical Proficiency: Proficient in data entry and analysis tools; familiarity with CRM software is advantageous.  

• Attention to Detail: Elevated level of accuracy in documentation and data management.  

• Adaptability: Comfortable working in a fast-paced environment and managing competing priorities.  

Travel is required domestically and/or internationally 25% of the year. Candidates with a passport and or real ID license are given priority. Travel days may occur same day as a work shift and will be longer than the standard 8-hour day.  Standing for long periods of time can occur for monitoring shifts. Chairs are provided when possible. 

Our ideal candidate has the following qualities:

Respectful and Professional – Shows respect toward colleagues, clients, and team members, fostering a positive and collaborative environment.  

Team-Oriented and Collaborative– Thrives in a team setting, able to “play well in the sandbox” by contributing constructively and supporting others’ ideas and efforts.  

Adaptable and Fast-Paced – Comfortable in a dynamic, fast-moving environment and able to adapt quickly to new challenges and changing priorities.  

Celebrity Neutrality – Remains focused on tasks and goals, regardless of any interactions with high-profile individuals.  

Focused and Goal-Oriented – Able to stay on task without distraction, committed to completing responsibilities effectively.  

Positive and Solutions-Focused – Brings a proactive, can-do attitude to challenges, avoiding complaints and focusing on solutions.  

Proactive and Observant – Anticipates needs, stays alert, and is quick to step up when issues arise 

Temporary On-site position:  As a Customer Service Associate, you will deliver exceptional customer service as our company's frontline representative. Your primary goal will be to ensure a positive experience for every customer by addressing their inquiries, resolving issues, and providing information about our services.  

• Respond promptly and professionally to customer inquiries via phone, email, or software tickets. 

• Resolve customer complaints with empathy and practical problem-solving skills.  

• Maintain a comprehensive understanding of our services to provide accurate information.  

• Document customer interactions and feedback. 

• Collaborate with team members to improve customer service processes.  

• Follow up with customers to ensure satisfaction and retention.  

• SaaS account management and support experience a plus 

• Bachelor’s degree from an accredited College or University (work experience may be considered in lieu of a degree) 

• 2+ years of work experience, preferably in customer service

• Proven track record of successfully building and nurturing multi-level client relationships  

• Ability to learn software quickly and transfer that knowledge to others in an understandable way

• Excellent organizational, analytical, project management, consultative and time management skills 
  

• Well spoken, caring individual with strong written and oral presentation skills, as well as active listening  

This is an on-site position that requires travel. Travel is required domestically and/or internationally 25% of the year. Candidates with a passport and or real ID license are given priority. Travel days may occur same day as a work shift and will be longer than the standard 8-hour day.  Standing for long periods of time can occur for monitoring shifts. Chairs are provided when possible.

Our ideal candidate has the following qualities:

Respectful and Professional – Shows respect toward colleagues, clients, and team members, fostering a positive and collaborative environment.  

Team-Oriented and Collaborative– Thrives in a team setting, able to “play well in the sandbox” by contributing constructively and supporting others’ ideas and efforts.  

Adaptable and Fast-Paced – Comfortable in a dynamic, fast-moving environment and able to adapt quickly to new challenges and changing priorities.  

Celebrity Neutrality – Remains focused on tasks and goals, regardless of any interactions with high-profile individuals.  

Focused and Goal-Oriented – Able to stay on task without distraction, committed to completing responsibilities effectively.  

Positive and Solutions-Focused – Brings a proactive, can-do attitude to challenges, avoiding complaints and focusing on solutions.  

Proactive and Observant – Anticipates needs, stays alert, and is quick to step up when issues arise 

Hybrid Position: The Account Manager is responsible for maintaining client relationships, managing accounts, and ensuring high levels of customer satisfaction. This role demands excellent communication skills, the ability to respond promptly to client inquiries, and adeptness in handling multiple tasks simultaneously. The ideal candidate will also excel in data entry and analysis while managing sensitive information with confidentiality.  

• Client Relationship Management: Develop and maintain strong relationships with clients, ensuring their needs and expectations are met with tact & proper communication.  

• Timely Communication: Respond to client inquiries and requests promptly and professionally, ensuring clear and concise communication.  

• Issue Resolution: Handle multiple clienteles tactfully and diplomatically, resolving conflicts and addressing concerns effectively.  

• Task Delegation: Coordinate with team members and delegate tasks to ensure efficient account management and service delivery.  

• Data Entry and Manipulation: Perform data entry, maintain accurate records, and manipulate data for reporting and analysis, ensuring elevated levels of accuracy.  

• Sensitive Information Handling: Manage and protect sensitive client information in compliance with company policies and regulations.  

• Performance Reporting: Prepare reports on account performance and client satisfaction, identifying areas for improvement.  

• Education: A bachelor's degree in business administration, communications, or a related field is preferred.  

• Experience: 2+ years in account management, client services, or a related role, preferably in a fast-paced environment.  

• Communication Skills: Exceptional verbal and written communication skills, with an ability to convey complex information.  

• Problem-Solving Skills: Strong analytical and problem-solving abilities to navigate client challenges effectively.  

• Technical Proficiency: Proficiency in data entry and manipulation tools; familiarity with CRM software is a plus.  

• Attention to Detail: Elevated level of accuracy in handling data and managing sensitive information.  

• Team Collaboration: Ability to work collaboratively, balancing multiple tasks and priorities.  

Travel is required domestically and/or internationally 25% of the year. Candidates with a passport and or real ID license are given priority. Travel days may occur same day as a work shift and will be longer than the standard 8-hour day.  Standing for long periods of time can occur for monitoring shifts. Chairs are provided when possible. 

Our ideal candidate has the following qualities:

Respectful and Professional – Shows respect toward colleagues, clients, and team members, fostering a positive and collaborative environment.  

Team-Oriented and Collaborative– Thrives in a team setting, able to “play well in the sandbox” by contributing constructively and supporting others’ ideas and efforts.  

Adaptable and Fast-Paced – Comfortable in a dynamic, fast-moving environment and able to adapt quickly to new challenges and changing priorities.  

Celebrity Neutrality – Remains focused on tasks and goals, regardless of any interactions with high-profile individuals.  

Focused and Goal-Oriented – Able to stay on task without distraction, committed to completing responsibilities effectively.  

Positive and Solutions-Focused – Brings a proactive, can-do attitude to challenges, avoiding complaints and focusing on solutions.  

Proactive and Observant – Anticipates needs, stays alert, and is quick to step up when issues arise 

Temporary On-site Position: The Pod Manager oversees the operations of checkpoint areas, ensures efficient resolution of technical difficulties, and manages security-related issues. The ideal candidate will have a solid understanding of security software or the ability to learn it. The candidate must be dedicated to creating a supportive work environment in a fast-paced capacity.  

• Technical Oversight: Address and resolve technical difficulties at checkpoints, ensuring minimal disruption to operations at the event 

• Issue Management: Monitor and manage security issues within the checkpoint space, promptly implementing solutions.  

• Team Coordination: Delegate tasks to team members based on skill sets and operational needs, promoting a collaborative work environment.  

• Communication: Serve as the primary point of contact between checkpoint staff and upper management, facilitating clear and open lines of communication.  

• Training and Development: Provide guidance and training for team members on security software and operational protocols.  

• Reporting: Maintain detailed records of incidents and resolutions, providing regular updates to management.  

• Bachelor’s degree or work equivalent.

  • Technical Skills: Proficient in security software and systems; familiarity with troubleshooting technical issues.  
  • Communication Skills: Excellent verbal and written communication skills; ability to communicate effectively with diverse teams.  
  • Leadership Ability: Proven experience managing teams and delegating tasks effectively, fostering a supportive atmosphere.  
  • Problem-Solving: Strong analytical skills with the ability to identify problems quickly and develop practical solutions.  

Travel is required domestically and/or internationally 25% of the year. Candidates with a passport and or real ID license are given priority. Travel days may occur same day as a work shift and will be longer than the standard 8-hour day.  Standing for long periods of time can occur for monitoring shifts. Chairs are provided when possible. 

Our ideal candidate has the following qualities:

Respectful and Professional – Shows respect toward colleagues, clients, and team members, fostering a positive and collaborative environment.  

Team-Oriented and Collaborative– Thrives in a team setting, able to “play well in the sandbox” by contributing constructively and supporting others’ ideas and efforts.  

Adaptable and Fast-Paced – Comfortable in a dynamic, fast-moving environment and able to adapt quickly to new challenges and changing priorities.  

Celebrity Neutrality – Remains focused on tasks and goals, regardless of any interactions with high-profile individuals.  

Focused and Goal-Oriented – Able to stay on task without distraction, committed to completing responsibilities effectively.  

Positive and Solutions-Focused – Brings a proactive, can-do attitude to challenges, avoiding complaints and focusing on solutions.  

Proactive and Observant – Anticipates needs, stays alert, and is quick to step up when issues arise