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• Creating detailed business plans to reach predetermined goals and quotas in an assigned territory. 

• Managing the entire sales cycle from lead generation to closing the deal.

• Proactive lead generation to uncover new opportunities through outbound efforts and converting to customers.

• Present product demos to prospective clients.

• Provide after-sales support, through frequent contacts with customers in your assigned territory.

• Assist Operations in customer service of existing book of business.

• Negotiate agreements and keep records in CRM.

• 2-4 years of proven and successful sales experience at managing resources and complex, multi-dimensional sales efforts.
• Excellent interpersonal, presentation, communication, and organizational skills.
• Ability to work well independently, incorporate suggestions and to meet deadlines.

• Health Insurance

• Dental Insurance

• 401(K)

• Comprehensive PTO Package

• Paid Company Holidays

• Uncover the root cause of a problem, quickly analyze potential solutions, and make clear and informed recommendations  
• Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction 
• Consistently track client interactions and provide regular reports to team members and leadership to identify bugs and specify, outline and advocate for improvements based on customer feedback 
• Establish a trusted and strategic advisor relationship to help drive continued value of our products and services 
• Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team 
• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings 
• Maintain existing customer success metrics and data as directed 
• Work with marketing and programmers to develop easy to understand training materials and provide training and assistance to clients

• SaaS account management and support experience a plus 

• Bachelor’s degree from an accredited College or University (work experience may be considered in lieu of a degree) 

• 2+ years of work experience, preferably in customer service

• Proven track record of successfully building and nurturing multi-level client relationships  

• Ability to learn software quickly and transfer that knowledge to others in an understandable way

• Excellent organizational, analytical, project management, consultative and time management skills 

• Well spoken, caring individual with strong written and oral presentation skills, as well as active listening  

• Health Insurance
• Dental Insurance
• 401(K)
• Comprehensive PTO Package
• Paid Company Holidays

• Conducting research to analyze competitive landscape, market trends and customer behavior and preparing reports by collecting, summarizing and analyzing data.

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  Supporting the Sr. Director of Sales & Marketing in establishing and evaluating a marketing strategy and plan by analyzing and assembling sales forecasts, updating calendars, and organizing and planning promotional presentations.
• Communicating campaign deliverables, objectives and timelines to their team while providing instructions for promotion or use.
• Planning and managing trade shows, conferences, events and meetings by identifying, coordinating and assembling requirements, developing assignments and schedules, coordinating mailing lists and establishing contacts.
• Maintaining an inventory and directory of sales support materials making sure all resources are accurate and current while coordinating new material creation as needed.
• Continually seeking and researching new sources of prospective customers while providing recommendations to marketing and sales leadership.

• 2-3 years of experience in Marketing with emphasis on email marketing, content creation, SEO.

• Excellent interpersonal, presentation, communication, and organizational skills are required

• Ability to work well independently, incorporate suggestions and to meet deadlines.

• Must have proven and successful sales experience at managing resources and
  complex, multi-dimensional sales efforts, both at the customer level and corporate
  environment.

• Health Insurance
• Dental Insurance
• 401(K)
• Comprehensive PTO Package
• Paid Company Holidays

• Determine project scopes and serve as primary client liaison throughout duration of event along with any changes that impact project.

• Monitor web-based platform for each event; troubleshoot and problem solve as needed.

• Communicate with Creative Services and Production departments to meet strict
  deadlines.

• Maintaining and monitoring project plans, project schedules, and hours worked

• Organizing, attending, and participating in stakeholder meetings.

• Presentations and Demos.

• Facilitating training.

• Ensuring project deadlines are met.

• Ensuring projects adhere to frameworks and all documentation is maintained
  appropriately for each project.

• Aid in the selection of staff and contractors assigned to each event.

• Delegate tasks to other team members and track progression.

• Provide leadership and management for onsite projects.

• Allocate project resources for each event including staffing, travel logistics, credential
  management and distribution, in-house and onsite training, consumables and equipment.

• Perform other duties as assigned by manager.

• Bachelor’s degree or work equivalent.

• Excellent verbal and written communication skills

• 1-3 years experience working as a project manager.
• Detail-oriented
• Proficient in Microsoft Office
• Ability to exercise judgment and discretion in establishing and maintaining
  confidentiality and good working relationships with colleagues and partners.
• Ability to work independently or in a team setting.
• 1-2 years project management software, databases.
• Excellent time management skills and ability to prioritize tasks.
• Ability to travel up to 25%.
• Comfortable in a fast-paced working environment with quick problem solving skills.

Travel is required domestically and/or internationally 25% of the year. Candidates with a passport and or real ID license are given priority. Travel days may occur same day as a work shift and will be longer than the standard 8-hour day.  Standing for long periods of time can occur for monitoring shifts. Chairs are provided when possible.