Hybrid position: The Project Coordinator will work to assist the Project Managers in organizing the company’s ongoing projects across the company. This may include supporting events, administration tasks and operating technology. Tasks include monitoring project plans, schedules, hours worked, organizing and participating in stakeholder meetings, and ensuring that project deadlines are met in a timely manner.

• Creating detailed business plans to reach predetermined goals and quotas in an assigned territory. 

• Managing the entire sales cycle from lead generation to closing the deal.

• Proactive lead generation to uncover new opportunities through outbound efforts and converting to customers.

• Present product demos to prospective clients.

• Provide after-sales support, through frequent contacts with customers in your assigned territory.

• Assist Operations in customer service of existing book of business.

• Negotiate agreements and keep records in CRM.

• 2-4 years of proven and successful sales experience at managing resources and complex, multi-dimensional sales efforts.
• Excellent interpersonal, presentation, communication, and organizational skills.
• Ability to work well independently, incorporate suggestions and to meet deadlines.

• Health Insurance

• Dental Insurance

• 401(K)

• Comprehensive PTO Package

• Paid Company Holidays

Hybrid position: The Customer Success Specialist will develop and maintain long-term business relationships. They will serve as an internal advocate and client liaison beginning from pre-sale to the point of sale, through on-boarding, deployment and training, helping to guarantee project/client success, and renewals. Proactively engages with clients, to help them understand the full range of offerings and maximize the value. Works to ensure renewals, up-sell, and long term customer success and satisfaction. Ideal candidate is able to learn and understand software quickly, think analytically, proficiently write and communicate, and offers a friendly demeanor and positive goal-oriented attitude. 

• Uncover the root cause of a problem, quickly analyze potential solutions, and make clear and informed recommendations  
• Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction 
• Consistently track client interactions and provide regular reports to team members and leadership to identify bugs and specify, outline and advocate for improvements based on customer feedback 
• Establish a trusted and strategic advisor relationship to help drive continued value of our products and services 
• Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team 
• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings 
• Maintain existing customer success metrics and data as directed 
• Work with marketing and programmers to develop easy to understand training materials and provide training and assistance to clients

• SaaS account management and support experience a plus 

• Bachelor’s degree from an accredited College or University (work experience may be considered in lieu of a degree) 

• 2+ years of work experience, preferably in customer service

• Proven track record of successfully building and nurturing multi-level client relationships  

• Ability to learn software quickly and transfer that knowledge to others in an understandable way

• Excellent organizational, analytical, project management, consultative and time management skills 

• Well spoken, caring individual with strong written and oral presentation skills, as well as active listening  

• Health Insurance
• Dental Insurance
• 401(K)
• Comprehensive PTO Package
• Paid Company Holidays

Hybrid position: The marketing coordinator will act as the chief product advocate, fully understanding the Ardian brand and our technology product features and benefits. You will develop a marketing plan that clearly articulates the value proposition delivered through innovative and compelling deliverables such as messaging, marketing collateral, sales materials and thought leadership content.

• Conducting research to analyze competitive landscape, market trends and customer behavior and preparing reports by collecting, summarizing and analyzing data.

•  

  Supporting the Sr. Director of Sales & Marketing in establishing and evaluating a marketing strategy and plan by analyzing and assembling sales forecasts, updating calendars, and organizing and planning promotional presentations.
• Communicating campaign deliverables, objectives and timelines to their team while providing instructions for promotion or use.
• Planning and managing trade shows, conferences, events and meetings by identifying, coordinating and assembling requirements, developing assignments and schedules, coordinating mailing lists and establishing contacts.
• Maintaining an inventory and directory of sales support materials making sure all resources are accurate and current while coordinating new material creation as needed.
• Continually seeking and researching new sources of prospective customers while providing recommendations to marketing and sales leadership.

• 2-3 years of experience in Marketing with emphasis on email marketing, content creation, SEO.

• Excellent interpersonal, presentation, communication, and organizational skills are required

• Ability to work well independently, incorporate suggestions and to meet deadlines.

• Must have proven and successful sales experience at managing resources and
  complex, multi-dimensional sales efforts, both at the customer level and corporate
  environment.

• Health Insurance
• Dental Insurance
• 401(K)
• Comprehensive PTO Package
• Paid Company Holidays

Hybrid position: The Project Manager is responsible for planning, monitoring, and managing event and credential operations. Plans, directs, and coordinates execution of scope of work (SOW) objectives and manages support staff. This position is responsible for assessing current business situations and analyzing and developing business rules based on customer requirements. The Project Manager will also control and monitor costs vs. budget, plans vs. performance and may handle Personally Identifiable Information and complete annual training in data security and privacy compliance.

• Determine project scopes and serve as primary client liaison throughout duration of event along with any changes that impact project.

• Monitor web-based platform for each event; troubleshoot and problem solve as needed.

• Communicate with Creative Services and Production departments to meet strict
  deadlines.

• Maintaining and monitoring project plans, project schedules, and hours worked

• Organizing, attending, and participating in stakeholder meetings.

• Presentations and Demos.

• Facilitating training.

• Ensuring project deadlines are met.

• Ensuring projects adhere to frameworks and all documentation is maintained
  appropriately for each project.

• Aid in the selection of staff and contractors assigned to each event.

• Delegate tasks to other team members and track progression.

• Provide leadership and management for onsite projects.

• Allocate project resources for each event including staffing, travel logistics, credential
  management and distribution, in-house and onsite training, consumables and equipment.

• Perform other duties as assigned by manager.

• Bachelor’s degree or work equivalent.

• Excellent verbal and written communication skills

• 1-3 years experience working as a project manager.
• Detail-oriented
• Proficient in Microsoft Office
• Ability to exercise judgment and discretion in establishing and maintaining
  confidentiality and good working relationships with colleagues and partners.
• Ability to work independently or in a team setting.
• 1-2 years project management software, databases.
• Excellent time management skills and ability to prioritize tasks.
• Ability to travel up to 25%.
• Comfortable in a fast-paced working environment with quick problem solving skills.

Travel is required domestically and/or internationally 25% of the year. Candidates with a passport and or real ID license are given priority. Travel days may occur same day as a work shift and will be longer than the standard 8-hour day.  Standing for long periods of time can occur for monitoring shifts. Chairs are provided when possible.